Sharpening Service
Our sharpening work is guaranteed. If your clipper blades, beauty shears, or scissors do not cut properly upon opening them, we will re-sharpen that item on your next order. Please notify us right away, and we will fully resolve any problems that may arise.

Service Orders
In shipping your sharpening order to us, please consider insuring your package since we cannot be responsible for lost or damaged packages in transit to us. We currently have a flat rate return shipping fee of $8.00 per sharpening order.  If you order both service and storefront items, your sharpening order may be shipped separately than your storefront items, but without additional shipping fees.  However, if you need the storefront items quickly, we strongly recommend ordering them in a separate order as the products will not be shipped until the service order has been completed.  All orders of $75 or more have the option of FREE shipping or an additional FREE item.  (See our Special Offers page for more details concerning our "Orders of $75 or more" free offer.)

Storefront Orders
We currently have a flat rate shipping fee of $8.00 per order.  If your order includes a combination of service and storefront items, your sharpening order may be shipped separately than your storefront items, but without  additional shipping fees.  All orders of $75 or more have the option of FREE shipping or an additional FREE item.  (See our Special Offers page for more details concerning our "Orders of $75 or more" free offer.)

Gift Certificates
There is no shipping fee for gift certificates; however, if you order a gift certificate along with other products, the flat rate $8.00 shipping fee will still apply to your order.  For orders of gift certificate(s) only, no shipping fee will be applied. You may want to consider adding a gift certificate to your order as a gift for someone else or for your own future use if your order is $50 or more as this will qualify you for our FREE offer of $75 or more. (See our Special Offers page for more details concerning our "Orders of $75 or more" free offer.)

Credit Cards
All credit card transactions are completed securely using 128-Bit SSL Encryption.  We accept the following credit cards: Visa, MasterCard, and Discover.  For both your and our protection, we require that the billing address and CVV card codes match the records at the issuing bank, so please be sure that the billing information is accurate to the information connected with your credit card.

PayPal
We also accept PayPal for your convenience.

Checks
If you are paying by check, we will not process any order (service or merchandise) until the check has been accepted by our bank.  Please note that this may affect the return timing on sharpening orders.  We also enforce a $20.00 fee for all returned checks.

Returns for Refund
If the item you purchased qualified for our free offer and you selected a free item rather than free shipping, the free item must be returned, unused and unopened, with the item(s) you are returning for a refund.  If you used or opened the packaging of the free item, you may keep the item and the current online price of the item will be deducted from your refund amount. 

Exchanges
If the original item you purchased qualified for our free offer and you selected a free item rather than free shipping, you may keep the free item as long as the second item also would qualify for our free offer. 

Return Policy
All scissors and shears offered on this website come with a 30-day exchange or refund guarantee (shipping is nonrefundable). Some may require a Return Authorization Number or specific shipping instructions, so please be sure to contact us before attempting your return. We want your transaction to be a smooth and pleasant one. Also, your scissor or shear that is being returned MUST be in resalable condition, and its original packaging and receipt (or copy of receipt) must be included with the shipment.  Please note: If the scissor or shear you are exchanging/returning qualified for FREE shipping, the shipping fee will be deducted from the credited/refunded amount.  After 30 days, any shear returned or exchanged must be pre-approved at our discretion and will be subject to a 10% restocking fee.

Warranty
All scissors and shears on this website come with a lifetime warranty against manufacturer's defects. This does not cover damage due to misuse, abuse (intentional or accidental), normal wear and tear, or improper maintenance of your tool. Some manufacturers require that you use an authorized agent for the sharpening and repairs of your purchase and may void your warranty if you do not use an authorized agent. Will Sharpen, Inc. is an authorized agent for any of the manufacturer's on this website that hold that policy.  Please be sure to keep your receipt for proof of purchase should you need to access the benefits of any warranty.

Clippers
All the Andis AGC & Andis AGP clipper models on this website come with a one-year limited warranty from the manufacturer. Please refer to the information packed with the clipper for details pertaining to the warranty. Be sure to retain your receipt to verify the purchase date since the warranty period begins from the date of purchase. Please note: If you return a clipper and request a refund or exchange and the item qualified for FREE shipping, the shipping fee will be deducted from the refund/exchange amount.  A 15% restocking fee may also apply to Double K Power Clippers.


Clipper Blades
If any clipper blade purchased from this website does not cut properly upon opening it, we will sharpen it free of charge. Please retain receipt to verify date and place of purchase and contact us prior to sending your blade for sharpening.

Return Policy
Each Double K dryer sold on this site has a 30-day money back guarantee (minus a 15% restocking fee).  If you are not satisfied with the dryer, you may return it for a refund or exchange it for another dryer.  For exchanges, the price of the original dryer purchased (minus a 15% restocking fee) will be applied toward the price of the second dryer.

Warranty
Each dryer description on this website includes the manufacturer's warranty information for that specific dryer.

Some other items sold on our website may have a warranty.  If so, it is usually specified in the description of the product.  If no specific details are included in the product description, contact us for details.  Please be sure to retain your receipt as proof of date and place of purchase with any product holding a warranty as all manufacturers require that proof before you can obtain the benefits of warranty.